Shipping Policy
1. Order Processing Time
We aim to process all orders within 1–2 business days (excluding weekends and holidays). Orders placed after business hours or on weekends will begin processing the next business day.
You will receive an order confirmation email once your order has been placed and a shipping confirmation email once your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. We offer the following options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S.) | 3–7 business days | Calculated at checkout |
| Expedited Shipping (U.S.) | 2–3 business days | Calculated at checkout |
| Local Pickup (Louisville, KY) | Same or next business day | Free |
Please note: Delivery times are estimates and may vary based on location, weather conditions, holidays, or carrier delays.
3. Shipping Locations
Currently, we ship to:
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All 50 U.S. states
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U.S. territories
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APO/FPO/DPO military addresses
International shipping is not available at this time.
4. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this to monitor your package's progress until delivery.
5. Lost or Damaged Packages
If your order is lost or arrives damaged:
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Contact us within 7 days of the expected delivery date at barrysunshinet@outlook.com or call (502) 265-5174.
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We will work with the carrier to locate your package or initiate a claim if necessary.
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For damaged items, please include clear photos of the product and packaging.
6. Local Pickup
Customers in the Louisville area can choose Free Local Pickup at checkout. We will notify you by email when your order is ready for pickup at:
1000 East Broadway, Louisville, KY 40204
Pickup hours: Monday–Saturday, 10 AM – 6 PM
7. Contact Us
For any shipping-related questions or concerns, please contact:
📧 barrysunshinet@outlook.com
📞 (502) 265-5174